FAQ

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see prior to confirming your order.

Q: Do you ship outside the US?

A: Yes, The Tigers Den ships World Wide! We have many repeat customers located around the world.

Q: Can Pre-Order items be ordered with stock items?

A: Yes, but the order will be held until all items are available to ship. We would suggest that Pre-Order items be placed separately to expedite the shipping of in stock goods.

Q: Can customers pay via Money Order or Check?

A: Yes, but only customer which reside within the USA. (Note: All orders which have been paid via this method will be held for seven to ten days to verify that payment has cleared.)

Q: Your web-site shows Pre-Order items as "In-Stock". How can this be?

A: Unfortunately, Pro-Stores - our sites host has overlooked this fact; all items listed on our site show as "In Stock". Pre-Order items are just that and we state the expected arrival date in the items Detailed Description.

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